These articles contain useful information when you have questions or issues about gems, purchases and the in-app shop.
- How to Purchase Gems?
- What is "Bonus Gems"?
- What is "Paid Gems"?
- I have made in-app purchases in the past. Why is my Paid Balance showing that I have 0 gems?
- I received some gems from Summon Ticket Bundle purchase in my present box, why are my gems not counted in Paid Balance?
- I recently bought XXX gems before this the Premium Currency Management Update was implemented but have not used them. However, these gems were tagged as Bonus Balance after the update. What should I do?
- Will there be future events where only paid gems can be used?
- Is there a way to use gems from the Bonus Balance before gems in the Paid Balance?
- Can we merge the two categories of gems to perform a single purchase / transaction / summon? (For example, a summon costs 5 gems but I only have 2 gems from my Bonus Balance, and the other 3 will be coming from the Paid Balance.)
- Can Bonus Balance be now accessed on both platforms and are they still separated depending on platforms where these gems were received?
- Where can I get free gems?
- I recently purchased Gems but it did not reflect in my account. What happened?
- Why can't I purchase Gems?
- My gems disappeared after I changed devices!