[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Jordan Boliver

    iOS
    iPhone 4S
    I experienced the crash just after finishing an idol run and getting 2 dark idols I need for kikuri and logan
    An unexpected error occurred
    8/27/14
    Crashed approximately 15 times. I listed the only one that costed me anything. I didn't receive either of my dark idols but it did take my energy

  • Avatar
    Josh Peery

    Android newest version
    LG G2
    Crashes at any time but generaly during quests or arena
    Happenes everyday since not the last update but the one before that
    Happened too many times to count

  • Avatar
    Josh Peery

    Also costs me energy and rare summons

  • Avatar
    Calvin Ho

    Platform: android 4.4.2
    Device: Samsung Galaxy S4
    Places causing crash: After maps/arena ; during showing of AP gain, exp gian, items gained, units gained, friend add.
    Error Message: By phone ; Unfortunately, Brave Frontier has stopped.
    Date of occurrence: a few weeks ago, however it is more frequent now.
    Number of occurrence: In a day, every 2 arenas, or 3-6 quests or a mixed combination causes the crash in a continuous session, so about 10-20 crashes.

  • Avatar
    Jimmythw
    Platform/OS: Android 4.4.2
    Device: Xiaomi Mi3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After arena
    Error Message (if there is any): Unfortunately, Brave Frontier has stopped
    Date of occurrence: Two day ago
    Number of occurrence (How many time did you experience the crash): About 5~8 times per day. Play about 4 hour a day
    
  • Avatar
    Grant Gunderson

    Platform/OS: ios 7.1.2
    Device: iphone4
    Specific Unit: Oulu
    Error Message (if there is any): None
    Date of occurrence: 8/27/2014
    Number of occurrence: Every time i log in with Oulu in my party

  • Avatar
    Krzysztof Tyc

    Galaxy S4
    Android 4.3
    Arena Battle
    'Unfortunately, Brave Frontier has stopped'
    After I win in Arena. More frequently when I finish off with SB
    How often ? Up to 5 times a day

  • Avatar
    Acescloud86

    Android 4.4.2
    HTC one
    Arena
    The game forces itself to close alot. Not just this past week.

  • Avatar
    Electricstorm01

    Platform/OS: Android 4.4.4
    Device: HTC One
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Almost every time I do the arena
    Error Message (if there is any): System Message (brave frontier hasstopped working)
    Date of occurrence: 3 tiems in the last 10 minutes
    Number of occurrence (How many time did you experience the crash): a lot

  • Avatar
    Stefanus Ivan

    Android 4.2.2
    Samsung Mega 5.8
    After arena or look at my unit..
    After arena or look at my unit sometimes black screen or force close..
    5-6 times a day..

  • Avatar
    Philip Amador

    Android
    LG Optimus F3
    Selecting map, refreshing arena, after arena battle, choosing vortex dungeon, fusing, and pretty much everything just happening in random
    Nothing no pop ups just a crash and boom back to menu of my cell
    Since the update for vortex arena:thunder
    Many to count

  • Avatar
    Trevor Pierce

    Android
    Galaxy S3
    During dialogue in Angni
    After a victory in arenas
    Consistently crashes

  • Avatar
    Gi Lee

    Platform/ OS : android
    Device : nextbook 8
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : lodin and logan bbs--usually use loden's bb after spamming my teams, but his bb does not activate, and i can only use logan's bb before everyone; sometimes crashes right after an arena win
    Error Message : unfortunately, brave frontier has stopped working
    Date of occurrence : ever since thunder vortex arrived
    Number of occurence : multiple times

  • Avatar
    daniel reeves

    Platform/OS: Android
    Device: Samsung Galaxy S3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Happens randomly when the game would usually go to "connecting." So far has happened after quests, arenas, synthesis, fusing, and evolving
    Error Message (if there is any): None. Game just locks up, then goes back to home screen of the phone
    Date of occurrence: 8/26-8/28
    Number of occurrence (How many time did you experience the crash): 4-5 times a day, usually after anywhere from 15-45min of play

  • Avatar
    Ymericliao

    Platform/OS : Android 4.1.2
    Device : Moto RAZR HD
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : arena battle, end of quest battle, after receiving key
    Error Message (if there is any) : Unfortunately, Brave Frontier has stopped
    Date of occurrence : since the vortex arena update
    Number of occurrence (How many time did you experience the crash) : way too many (at least 1x to 2x times now)

  • Avatar
    Greko Dalanon

    Android
    Lenovo k900
    Arena
    Force stop
    The day thunder vortex appeared
    15-20 crashes i guess.

  • Avatar
    Jun

    Platform/OS: Android 4.2.2
    Device: Asus Memopad HD 7
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: all game types (Quests, Arena, vortex) Random characters when bursting
    Error Message (if there is any): No error messages / game shuts down
    Date of occurrence: since Monday
    Number of occurrence (How many time did you experience the crash): Too many to count already. roughly about 200 times now since monday. (yes i play that much) :)

  • Avatar
    Steven Rompis

    Platform / OS : ios 7
    Device : Iphone 4s
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Every quest (quest &vortex)
    Error when using auto even use low graphic & everything off, error happened when unit using bb, app force closed
    Cant using bb or sbb after some bb/sbb use, ex: 6 unit douglas lodin cayena felneus lilith & rickel, after using 1st fel sbb cant slide lilith and rickel bb, the 3 other can.
    It always happen, but the unit who cant slide bb are random. unit which cant bb mostly on upper right and down right, it happen on single target or healing bb/sbb
    Date of occurrence: Ever since that thunder vortex arena arrived
    Number of occurrence : Every quest & vortex

  • Avatar
    Aceey Carlo

    Platform:android 4.4.4
    Xiaomi mi3
    App force closes after doing several tasks (dungeon, arena vortex, fusing)

  • Avatar
    J4n Mun1z

    Adroid 4.42
    Galaxy S5
    Arena after winning or losing.
    Unfortunally Brave frontier has stopped.
    Today
    3 times so far.

  • Avatar
    J Washington1981

    Platform/OS: Amazon/Android 4.4.2
    Device: Samsung Galaxy Tab 4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After finishing an arena match, after finishing a quest map, after finishing a vortex event (happened to me 4 times during jewel parade last night), after fusion
    Error Message (if there is any): No message. Just takes me to my tablet's home screen after it force closes.
    Date of occurrence: Aug 27, Aug 28
    Number of occurrence (How many time did you experience the crash): I lost track because it was a lot.

  • Avatar
    J Washington1981

    Nevermind, saw this message as well.

    Unfortunally Brave frontier has stopped.

  • Avatar
    Kaddawk14

    Platform : iOS 7.1.2
    iPad mini
    Crash occurred after evolving my dark unit Duel-SGX
    date of the crash: around the time you guys put up the electric showdown vortex arena.
    Number of crashes: twice and I lost all of my progess please fix this.

  • Avatar
    Rolando8 19

    I commented before, but after commenting I played again and had it happen again. It was then that I misquoted the message that pops up, it says; "Unfortunately, Brave Frontier has stopped."

    That's the correct message I keep getting.

  • Avatar
    Doug Trumbull

    platform ios 7
    device ipone 4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: whenver i use my new 6 star tesla bb
    error message. none
    date: just today
    number of times: countless

  • Avatar
    Kurtis Whittington

    Platform/OS: Android, KitKat (4.4.4)
    Device: Motorola - Moto X (XT1060 - Verizon)
    Where crashed: Any time app loses focus (system toasts, coming back from lock, app-switcher, home button, etc), Also often during completion screens or just after from Arena and doing quests or Vortex mission runs.
    Error Message: Unfortunately, Brave Frontier has stopped.
    Date of Occurrence: Since last client update (08/24/2014)
    Number of occurrences : Numerous, somewhere between 10 and 50 times within a day (I'm stubborn)

    This also often loses my runs... which costs me energy, units, zel, karma, arena points, etc.

  • Avatar
    Zach Girard

    Platform: Android
    Device: LGT3 tablet
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After/During Arena Battle or During Quest.
    Error Message: None
    Date of occurrence: On and off usually daily
    Number of occurrence: Can't even remember how many times at this point.

  • Avatar
    Kuz Shekiya

    Android, Samsung Note 3
    since last nite game has crash no less than 4 times after doing an arena battle. It records the win/loss, but does not award or deduct points.

    also has crashed while on the units menu when browseing units, and has occurred right before doing a quest.

    all in all more than 8 times over the course of 24 hours.

  • Avatar
    Suharitv

    HTC Desire 600
    Android 4.1.2
    App restart when doing arena. Freeze when doing auto play and before get drop chest and viewing spheres

    4-5 times today

  • Avatar
    Lena Nguyen

    Platform: Android 4.1 Jelly Bean
    Device: HTC ONE
    Specific: After Arena - arena point didn't increase and lost one arena orb; quest and Thursday Dungeon.
    Error Message: Unfortunately, Brave Frontier had stopped.
    Date of Occurrence: 8/28/2014
    Number of occurrence: 3

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