[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Zacko1dra88

    Android
    Samsung Galaxy Note 3
    When using bb/sbb
    During arena
    During questing
    During metal parade
    "Unfortunately, Brave Frontier has stopped."
    Everyday
    Lost count

  • Avatar
    Pablo Martínez

    Android 4.4
    Galaxy S5
    After/during Arena or quest
    Brave Frontier stopped working
    Everytime since the thunder arena
    A lot of times

  • Avatar
    Alfredo Mahendra

    Platform/OS: Kitkat 4.4.2
    Device: Xperia Z2
    Issues experience:
    - Closes byitself while playing the quest, vortex and quest. Because of it i lost energy for nothing and lost thunder crystals on the metal parade.
    - Closes by itself if i doing the massive synthesis items.
    - Can't claim today honour summon points with this kond error message " unacceptable gift exist ".

    • Sometimes if i didnt accidentally minimize the app, the app closes suddenly. Error Message: unfortunately the app has been closes Date of occurrence: 28 august 2014 Number of occurrence: today is the worst, really annoying
  • Avatar
    N Ybarra313

    Ipad 2
    iOS:whatever latest is
    Constant crashing on iPad if i use bb/or multiple bb attacks at same time...as long as i dont use bb can set autopilot and will work just fine with straight attacks????foesnt seem to have problem on my iphone 5...all started when the thunder vortex tried to launch???

  • Avatar
    Tyler Babula

    Android
    LG g3
    All maps none
    Daily
    Lost count

  • Avatar
    Erick Pastor Felix
    1. Android v4.1.2 Jelly bean

    2. MOTOROLA RAZR i

    3. Before or after fusion. After playing quest and arena it crashes on summary of both, and sometimes in the middle of a game.

    4. No error massage only crash.

    5. I think after the previous update.

    6. Every day 3 to 5 times

  • Avatar
    Yu Cheng

    Android 4.4.2
    Samsung galaxy s3
    After arena battle and going for quest
    Unfortunately Brave Frontier has been stopped
    Since thunder arena votex is here
    Lost count of how many crashes

  • Avatar
    Damien Navarro

    Platform / OS : Android 4.4.2
    Device : LG G3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena battle, In vortex, or in quests
    Error Message : None, just crashes.
    Number of occurrence : Tons already lost count.

  • Avatar
    Nickky Victoria

    Platform / OS : Android Ice cream Jelly Bean 4.0.4
    Device : Motorola Atrix 2
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:When playing Vortex and Quest mode, especially when using Auto-Mode or using any BB/SBB.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Tons already lost count.

  • Avatar
    Blackkrest16

    Platform / OS : Android 4.4.2
    Device : Xperia Z2
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After/Before Quest Complete, Arena
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Lost count, it crashes after every 2-5 min

  • Avatar
    Si Doel Jufrie

    Android jelly bean 4.2.2, sony Xperia L, crash in arena, quest or vortex, always get out instantly from the game, please help us fastly.

  • Avatar
    Greg0828

    iPhone 4 with newest update
    2 crashes with in a short period. Once when I was selecting a friend to join me in battle. I clicked on his image to view his BB lvl and it crashed. Other time was when I was in the arena and I hit the battle button. Orb was used but game crashed before the units were displayed to fight.
    No error messge given. Crash straight to "desktop"
    8-28-14 for both
    2 within the 5min I played today.

  • Avatar
    Eufemio DeLuna

    Game will crash after or even before an arena match or a quest. Friend unit bb wouldnt be triggered.

  • Avatar
    Nattapol Minas

    Android
    Samsung Galaxy Ace
    When using win arena
    Game crashes
    Everyday
    Every times

  • Avatar
    Jacklin Kakuranger

    Platform / OS : Android
    Device : Samsung Galaxy S3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or During Quest.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Tons already lost count.

  • Avatar
    Blaster Singer

    Android... samsung galaxy grand...
    After arena battle
    Afted sintetizing items on the village
    After fusioning monsters
    No error
    message
    Start when thunder arena vortex appear
    Tons... i lost counts

  • Avatar
    CrispyT

    Platform/OS : iOS
    Device : iPhone 5s
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    Water Totem during Oasis of the Gods event right before last hit on last stage.
    Arena battle after first turn about to be attacked by opponent.
    Error Message (if there is any): None, the game just closes and goes to the home screen
    Date of occurrence 8/28
    Number of occurrence (How many time did you experience the crash): Once each so twice just today, I have never had the game crash before this.

    Some other tidbits, reinstalled during the weekend due to some corruption causing battle sounds not to play. On water totem crash, the game went back to right before the last hit where I could finish off the level. The arena crash, when the game started back up just went back to the main screen.

  • Avatar
    Sleepnomore

    Platform/OS - android
    Device - Samsung Note 3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash - after arena battle
    Error Message - Unfortunately Brave Frontier has stopped working
    Date of occurrence - 8/28/14
    Number of occurrence - 2

  • Avatar
    Ghelm1

    Platform/OS- Android Version 4.1.2
    Device-Droid 4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash- I experienced 2 crashes. One when I evolved my Ice Tower Tesla Into Ice Fortress Oulu (The game crashed after the unit was supposed to be shown when it says the rarity of the unit) and the 2nd crash occured after I looked at Oulu's stats (I looked at his stats page and there was no image of him, I hit back to return to the view unit screen and than the game crashed)
    Error Message (if there is any)- None
    Date of occurrence- August 28th 2014
    Number of occurrence (How many time did you experience the crash)- 2

  • Avatar
    Douglas Lam

    Samsung note 3.
    Android
    Crashes when I complete a quest, arena battle, summons and creating spheres/items.
    Does not crash the first time but does so every 2nd attempt.

  • Avatar
    Marlaina Connelly

    Platform/ Andriod LG
    It can be anything, when I'm doing arena, making potions, playing a while. No message, just crashes and forces close out. Date of occurrence, after thunder vortex arena has arrived. Number of occurrence, at least 5 times a day.

  • Avatar
    rottrevorex

    Platform / OS : Android 4.1.2 Jellybean
    Device : Motorola RAZR HD XT925
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Everytime after Arena Battle or everytime during Quest when I clear an area.
    Error Message : There's no error message it just crashes directly to my phone's desktop.
    Date of occurrence: About a week ago.
    Number of occurrence : Everytime I play, It´s becoming exhaustive.

  • Avatar
    Anthony Jenkins

    Platform / OS : Android 4.4 Kitkat
    Device : Motorola Moto G

    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    After Arena Battle or During Quest.

    Error Message :
    Unfortunately, Brave Frontier has stopped.

    Date of occurrence:
    Most days at random times, sometimes works fine all day then suddenly does it in the middle of the quest and I lose the energy.

    Number of occurrence : Uncountable times.

  • Avatar
    Evan Parkin

    Platform/OS: Apple iPhone
    Device: 4S
    Crash/Game Issue: Can't set to Auto battle with the game crashing all of a sudden. All programs on the phone are turned off. Game continues to crash in both Vortex, and normal quests, causing the loss of stamina etc. Any suggestions for fix? Thanks.

  • Avatar
    Eduardo Recinos

    Android 4.2.2
    LG G FLEX D956
    Arena and when use BB/SBB in all maps.
    No message
    All the time
    All the time

  • Avatar
    Mythicalwolf13

    Android
    Galaxy Nexus
    During arena battle or when I view ice fortress Oulu
    Unfortunately, brave frontier has stopped
    08-28-14 around 11-30 to 11:35 for the arena occurunce
    08-26-14 for the Oulu crash
    It has happened once in arena,
    And the game has crashed multiple times from viewing Oulu.

  • Avatar
    Bobbyrhesayuwono

    Galaxy note 3

    Android 4.4.2

    Arena battle

    Crash and force to close the program

  • Avatar
    Elrik Gallardo

    Android LG
    Samsung
    Specific: town/item/synthesis

    After making a certian amount (unknown) of items. When you press BACK button the game says unexpected game error and crashes.
    Also undos the item you tried to make.

    Number of times: unknown. Whenever i try to make a lot of items

  • Avatar
    Midokibot

    Android 4.4.2

    Sony Xperia Z (C6603)

    Arena Battle, Ahmdal Map, Town

    Sometimes suddenly crashed (back to homescreen) / Unfortunately, Brave Frontier has stopped.

    25th-28th Aug 2014

    10 times or more =_____="

  • Avatar
    Kenneth Shin

    Platform/OS: Android 4.4.2
    Device: Samsung Galaxy Note 3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After selecting a box for the daily item right after the main screen pops up (does not crash if I wait for a couple of seconds then make a selection) and leaving the synthesize item page after synthesizing a lot of items (usually when I synthesize 99+ potions at a time)
    Error Message (if there is any): Unfortunately, Brave Frontier has stopped
    Date of occurrence: This started happening since about a month to month and a half ago
    Number of occurrence (How many time did you experience the crash): EVERY time I do the above, Brave Frontier crashes

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