Attention Summoners,
We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.
Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;
- Platform/OS
- Device
- Specific Unit/Map/Item/Feature/etc where you experienced the crash
- Error Message (if there is any)
- Date of occurrence
- Number of occurrence (How many time did you experience the crash)
Update as of 2014-09-02
We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.
Hi Gumi,
I have collected some crash evidence (last screenshot) right before the crash occuring:
I'm using Nexus 7 2nd Generation with Android KitKat 4.4.4
The app crashed randomly since you've updated the play store apk for vortex electric arena, and I have a small screenshots on the application history that can show the last image before it was crashing. Please open the link, I will update the image as long as the app still crashed. The date of occurrence and the time you can see in the screenshot.
https://drive.google.com/folderview?id=0B4y6tuesdv3QYi1UMnlFUVprTFU&usp=sharing
Note: open the image, and click on "information" button to view the description of the crash.
Hope this helps.
Thanks.
Platform/OS Android 4.1.2
Device Sony Xperia S
Usually Crash in arena when about to enter and after ending it with no error message
Platform / OS : Android 4.4.4 MIUI-4.8.22
Device : Xiaomi Mi3
Specific Unit/Map/Item/Feature/etc where you experienced the crash: Wielder of Fire and at Arena
Error Message : Unfortunately, Brave Frontier has stopped.
Date of occurrence: After the patch that bought the Thunder Vortex Arena
Number of occurrence : 4 to 5 times a day
details using the comment section below;
Platform/OS: Android KitKat
Device: Samsung TabPro 8.4
Specific Unit/Map/Item/Feature/etc where you experienced the crash: Mostly Arena (after the win and lose screen) . Palmyna (mad god descends) once.
Error Message (if there is any): Unfortunately Brave frontier has crashed.
Date of occurrence: 28/8-29/8
Number of occurrence (How many time did you experience the crash): 5 times in the last 2 days
Platform : 4.4.2 Android
Device: samsung Galaxy S5
Specific Unit/Map/Item/Feature/etc where you experienced the crash : mostly after an arena battle but can also happen during fusing, vortex events...pretty much anywhere.
Error Message : Unfortunately, Brave Frontier has stopped.
Date of occurrence: Since latest update (Amazon)
Number of occurrence : 50 or 60 times. Ive stopped playing the game because i cant do anything. If i fight arena i have to log back in after every battle. SMP will be useless to those of us experiencing the crashes....This is getting old.
What's the sense of this?
It has been days now and almost a week and still we are crashing on this game.
Agree Greko, Im close to demanding my money back and thats alot of money....Im paying for a product I cant use. I understand crashing and games having bugs to work out etc...but this is constant. This happens everytime a new update is released or every time a new event is released. They need to get some competent devs or borrow Japans Devs. I had hope after last fire vortex - FH and a few other events went off without a hitch. But now this...now I cant play the game at all.
platform os : android 4.1
device : huawei G535
Specific Unit/Map/Item/Feature/etc where you experienced the crash:during vortex , especially when key activated very annoyed
Error message : force shut down , no error message available
date of occurrence : 2 -3 days ago till now
number of occurrence : 2 -3 times during gameplay
OS: Android 4.2 Jelly Bean
Device: Lenovo A316i
Map: Arena Battle
Error msg: force closed
28/8/2014
2-3 times a day
Platform/OS: 4.1.2
Device: Droid Razr Maxx
Specific Unit/Map/Item/Feature/etc where you experienced the crash: arena
Error Message (if there is any): app crashes after arena victor (assuming defeat too, haven't lost in a while)
Date of occurrence: several days
Number of occurrence (How many time did you experience the crash): 8+
Platfom: Android 4.4.2
Device Samsung Galaxy S4
Gems disappeadear after 08/26/2014 upload, plus very large number of the game with the message "Unfortunately, brave Frontier has stopped, during arena, common and vortex quests.
Numeber of occurence: tons in a day.
Platform/OS: Android
Device: Samsung Galaxy Core
Specific Unit/Map/Item/Feature/etc where you experienced the crash:
Every after Arena Battle. Also at Palmyna Map.
Error Message (if there is any): Nothing. Just stopping the game for a while, then crash.
Date of occurrence: Ever since the latest update.
Number of occurrence (How many time did you experience the crash):
Can't count it. Tons.
Platform: Android
Device: Kindle Fire HD
Specifics: After Arena battle
Error Message: None. The game just simply crashed and closed itself.
Date of Occurrence: Today, 12:05 PM EDT
Number of Occurrences: 1
Platform/OS:
Android 4.4.4
Device:
Nexus 5
Specific Unit/Map/Item/Feature/etc where you experienced the crash:
When my phone goes into sleep mode and I turn it back on, the game will crash/restart.
If auto battle is still on at the end of a mission, the game will crash.
If you receive a pop from another app, the game will crash.
Error Message (if there is any):
None. The game either restarts or closes.
Date of occurrence:
Since the latest Amazon update.
Number of occurrence (How many time did you experience the crash):
Multiple times daily
Platform/OS: Android 4.2
Device: LG Optimus L7
Specific Unit/Map/Item/Feature/etc where you experienced the crash: The game simply crashes when goes into "Checking Files" screen
Error Message (if there is any): none
Date of occurrence: since last night
Number of occurrence (How many time did you experience the crash): around 20 times in a row
Platform / OS : Android 4.4.4
Device : Sony Xperia Z1
Specific Unit/Map/Item/Feature/etc where you experienced the crash: During a quest in Palmyna it crashed and now everytime i try to log in it crashes
Error Message : Unfortunately, Brave Frontier has stopped.
Date of occurrence: 20hrs ago around 9am GMT
Number of occurrence : Everytime i try to log in.. tried like 50 times already in the past 20hrs
android
X Peria M C2005
Crash happen at - arena (before or after the match)
- Map (before entering the map(when loading) or after finishing the map which make me lost all my accomplishment during the map)
- Town, when synteshizing lot of item at once.
- when entering the game, after loading seqence.
- RANDOM CRASH
Error message : there are no error message, it just throw me out of the game all of sudden
Date of occurence : ever since thunder vortex arrived
Number of occurence : you want me to count those tragedy? it's dozens of time already.
please fix it.
Platform/OS : Android 4.2.2
Device: Huawei Honor 3C
Crash: After Arena Battle
Error Message: Directly back to home phone screen (No Messege)
Date of occurrence: Since Thunder Vortex
Number of occurrence: Often
Platform/OS : Android 4.4.2
Device : Samsung Galaxy S4
Specific : After Arena Battle
Error Message : Unfortunately, Brave Frontier has stopped.
(ames are playing for fun, not for make me stress of it!!! you always make me disappointed everytime you came with some new update!!!!)
Platform / OS : Android 4.3
Device : Xperia M
Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or During Quest.
Error Message : Unfortunately, Brave Frontier has stopped.
Date of occurrence: Ever since that thunder vortex arena arrived.
Number of occurrence : Tons already lost count.
Android kitkat
Samsung S4
Daily Reward
"Unfortunately, Brave Frontier has stopped."
since last big update
4 or 5 times already
Android 4.1.2
Samsung Galaxy S3 T999 T-Mobile
Usually exiting a quest, or navigating quest screens.
No error message shown.
8/28, 8/29
Dozens of occurrences by now.
Platform/OS: IOS 6.1.3
Device: iPhone 4
Specific: Game crashes every now and then after exiting unit views, after questing,after arena sometimes and before/after vortex runs, it really wastes my time when I do jewel and metal key runs because I have to take 2 minutes to log back in and sometimes twice.
Date of occurrence:
Probably around the time of the thunder arena event.
Number of occurrence: So far probably 18-20 times.
Platform / OS : Lates ios
Device : Ipad air
Specific Unit/Map/Item/Feature/etc where you experienced the crash: After the mission the. Everytime i tap the screen to play
Error message: "files have been refreshed" after the mission then keeps crahing wihtout any error message everytime after i tap the screen to play
Date of occurrence: aug. 30
Number of occurrence : Once after the mission then everytime after i tap the screen to play
OS:Android 4.4.2
Device:Samsung note 3
Arena
Error message:Unfortunately brave frontier has stopped
Date of occurence:27/8/2014
Number of occurence:more than 5 times
Platform : Android
Device: Samsung S4
Area : Arena after the battle or after crafting of items and returning to town
Error message :Unfortunately, Brave Frontier has stopped.
Date of occurrence : few days ago
Numbers of occurrence : tons of time a day. At first always tapped the "report error" nowadays didn't bother to. As in a single day 6-9 times is v common.
Platform / OS : Android 4.2.2
Device : Lenovo A516
Specific Unit/Map/Item/Feature/etc where you experienced the crash: sometimes it close self and some times its close after i got some massage in my phone
Error Message : Unfortunately, Brave Frontier has stopped.
Date of occurrence: every time
Number of occurrence : too much...i can't count it
Platform / OS : IOS 7.1.2
Device: iphone 4
Specific Unit/Map/Item/Feature/etc where you experienced the crash : Previously earlier is when i was doing quest or votex dungeon it auto close the app on phone. And now is when everytime i tap the screen to play, it will load until reaching the important news box. It crashes, and auto kick me out of the app. As same as pressing cancelled the icon "X" to cancel the important news box, the app crashes.
Date of occurrence: Since Thunder Vortex
Numbers of occurrence : too many times, i cant remember.... =.= II
Android: Huawei Valient
During after quests, arena, fusing or selling units,
immediately closes app
Any day since the update
4
Well the game kicks me off I have to say maybe every few hours or mins