[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Luis Murillo

    Platform / OS : Android 4.4.2
    Device : Galaxy Nexus
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Some BB/SBB is in Japanese, after an arena match and a dungeon the game will close out automatically
    Error Message : None
    Date of occurrence: after the update for the electric vortex
    Number of occurrence : at least 7 times a day

  • Avatar
    Raphael Twin Hosea

    Platform/OS: Android 4.2.2
    Device: Samsung Galaxy Mega 5.8
    During Quest and Battle in Arena
    Error Message (if there is any), BF has stopped and close immediately
    Date of occurrence 28 Ausgust - Now (GMT +7 Indonesia)
    More than 5 times and almost every gameplay it occurs.

  • Avatar
    Elwinx

    Platform/OS: Androird 4.4.4
    Device: XiaoMi Mi3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    After Arena battle
    Error Message (if there is any):
    Nothing! Just crashed and exit the game.
    Date of occurrence:
    08/28/2014
    Number of occurrence (How many time did you experience the crash):

    30 times and still counting

  • Avatar
    Sebastian Rodriguez Morales

    Device iPhone 5
    IOS 7
    I experienced the crash in the arena lot of times without a message , in cordelica mine , and once doing a fusión
    Anyway lots of times
    Do your best ! Glad to play your amazing game ! Im addicted ! Haha sorry the issues

    ID: 0151264444

  • Avatar
    Romeo Coello

    IOS7.1.2
    Ipad 2
    After vortex mission, before starting a quest, summoning
    there was no message
    Since the patch of thunder vortex arena
    Tons already lost count

  • Avatar
    Tang Wenjie 1983

    Android 4.4.2
    Device Xiaomi Mi3
    5 instances of crashes during Arena, 1 instance when clicking to Home from Town, 1 instance of clicking Social from Home
    Brave Frontier has end unexpectedly
    The latest been 27-29 Aug
    7

  • Avatar
    Limpingkiat

    •Platform/OS
    - IOS 7.1.2
    •Device
    - iPhone 4
    •Specific Unit/Map/Item/Feature/etc where you experienced the crash
    - Ice Fortress Oulu
    •Error Message (if there is any)
    - Non, game goes into black screen and subsequently app got forced shutdown
    •Date of occurrence
    - August 27 till now, ever since Tesla is able to evolve to Oulu
    •Number of occurrence (How many time did you experience the crash)
    - Whenever I try to view the unit, Oulu, the game will crash.

  • Avatar
    Jay Bryan Tusara

    Platform / OS : Android 4.4.2
    Device : Samsung Galaxy S4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : at least 5 times a day.

  • Avatar
    Ryan Luna

    Platform/OS: iOS 7.1.2
    Device: iPhone5s
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Metal Parade x2, Rare Summon x2, Honor Summon (Multi Summon 1000 honor) x1, Arena x3, Quests x4, Loading Game +5
    Error Message (if there is any): Limited Connection find better connection and try again
    Date of occurrence: 8/26-8/28
    Number of occurrence (How many time did you experience the crash): over 15

    Game ID: 1252569634

  • Avatar
    Gabriel Hernandez Torres

    Galaxy 4 s
    It happens all the time in coliseum questing and navigating the menus

  • Avatar
    Nikolas Knudson

    Platform/OS: 7.1.2
    Device: Iphone 4
    Where I experienced the crash: at log in (specifically after the loading message "checking files")
    Error Message: REDOWNLOAD_MST_FILES
    Date of Occurrence: 8/28/14
    Number of occurrence: at least 10 times, every time I attempt to access the game

  • Avatar
    SupersonicVelocity Latios

    Device: OPPO Find 5

    Just now it happened!
    I've tried loading the game thrice, and it closes itself right after "Checking Files" appear.
    Keep crashing the same way till now.

  • Avatar
    Ronald DuffyDuck

    Android
    Lenovo S920
    After Arena or During Quest/Vortex (mostly after arena)
    Unfortunately, Brave Frontier has Stopped
    Shortly after thunder vortex arena appeared (and disappear again though)
    Lost count already

  • Avatar
    Daniele Cassanelli93

    Android kitkat 4.4.2
    Samsung galaxy S5
    While it's checking file after I open the app today, yesterday after a match in the arena
    "Unfortunately Brave Frontier has stopped"
    Everyday in the last week
    More than 10 times a day

  • Avatar
    Yu An Chen

    Platform/OS: Android 4.4.3
    Device: HTC M7
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena battle win/lose
    Error Message: Brave Frontier has stopped working
    Date of occurrence: Everyday after arena battle
    Number of occurrence: About 80% of the times after arena battle

  • Avatar
    Henry Tan

    Android 4.2.2
    Samsung Galaxy Mega 6.3
    During arena battle, quest. Screen will hang there and crash out from my phone.
    No error message shown. I just get log out from brave frontier page and back to my phone home screen.
    Since 26/08/2014 till now.
    countless

  • Avatar
    Ignatius Stanley Tirtoutomo

    Galaxy Note 3
    Android 4.3
    When Rare Summon , playing all dungeon
    Unfortunately Brave frontier has stopped / A connection error occured again and again after refresh until it crash it's own
    29/8/ 2014
    Number of occurrence : can't even count already
    Note : I lost 5 gem for that rare summon TT^TT
    please fix it

  • Avatar
    Maximilian Surjadi

    Android 4.4.2
    Lenovo A369i
    After Arena battles
    Crash and force closed
    most recent: 5 minutes ago
    twice or three times

  • Avatar
    Jean Capupus

    Platform/OS: ios 7.1.2
    Device: iphone 5
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: at the beginning
    Error Message (if there is any): "Refreshing the latest data files. Application will close now"
    Date of occurrence: 08-29-14
    Number of occurrence (How many time did you experience the crash)Platform/OS: every time i open the game.

  • Avatar
    Mark Richard

    ios
    Iphone4
    Quest(enchanted paradise)
    Refreshing the latest data file. Application will now close
    This last week of august until now

  • Avatar
    Indra Yosry

    Platform Android 4.4.2
    Device Samsung Galaxy Note 8 N5100
    Crash after palying arena sometimes after a battle in arena, also in quest (last happened in lizeria)
    Eror message : Brave Frontier has stopped
    Date of insiden: since the day of server issue in tuesday
    Number of insiden : almost every time
    please fix this

  • Avatar
    Gerald Manrique

    android 4.2
    samsung galaxy sduos2
    crashed yesterday and past days after arena battle win/lose

  • Avatar
    Jevona1212

    iPhone 5c (latest update)
    Quest and vortex
    Ever since the thunder event closed
    It has crashed to many to keep count

  • Avatar
    Shea Khoo

    It still crash after latest update it force close everytime i played a few minute in quest or vortex even arena battle my device is samsung grand 2

  • Avatar
    Alex
    Platform/OS: Android 4.2.2
    Device: Samsung Galaxy S4 SCH-I545
    Where you experienced the crash: After Arena Battle, viewing all units
    Error Message (if there is any): No. Crash in a sudden.
    Date of occurrence: Everyday after updated to the latest version from the Play store
    Number of occurrence (How many time did you experience the crash): 4-5 times a day
    
  • Avatar
    Christian Anderson BelerFriends

    -Android
    -EG98 smartphone
    -Arena crash
    -many times experienced
    -no error message just force close suddenly
    -friday 29 aug 2014, @6.47 pm, GMT +7
    -many times, (over 10 times)

    just happen again when i play in the arena.. no warning.. jump into wallpaper screen.. >_<
    Thankss..

  • Avatar
    Nathan Adrian Chua

    OS: Android 4.4.2
    Device: LG G3
    Crashes on most maps and even the arena
    Error msg: already emailed to your support team when my arena orbs would not regenerate from the consistent crashes during arena
    Date of occurrence: 2 to 3 days ago
    No of times: countless

  • Avatar
    Phoon Zhen Bang

    Android OS
    LG Optimus G
    Heaven's bow lock hell keep alice dark blade zephyr dark warrior zephyr battle girl opelia.
    While player arena
    Recent few days
    Occurred every time i win an arena match

  • Avatar
    Lxs89

    Platform/OS - android 4.4.2
    Device - Mi3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash - Metal Parade and Quests
    Error Message (if there is any) - Stopped Working
    Date of occurrence - Every fucking day since 2 days ago.
    Number of occurrence (How many time did you experience the crash) - every fucking time i do quests and parades

  • Avatar
    Jay Bruner

    OS: Android 4.4.2
    Device: Samsung Galaxy S4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Intermittent, but I have had it happen at just about every point of game play, even during quests/events.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: 3-4 days now
    Number of occurrence : 20+, sometimes it will crash 2-3 times an hour while playing.

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