[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Rendy Tanuwijaya

    platform / OS : android 4.1.2
    Device : samsung galaxy core
    specifict unit/map/item/feature/etc where you experienced the crash: when auto battle used
    error message: force close application
    date of occurence: since thunder vortex
    number of occurrence: already lost count

  • Avatar
    Blue Iceboy99

    Platform / OS : Android
    Device : Samsung Note 2

    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After
    Arena Battle or During Quest.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Tons already lost count.

  • Avatar
    Sky Kwah

    Platform/OSL: iOS
    Device: Iphone 5S
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Crash during auto attack all the time. Energy lost. No exp whatsoever.
    Error Message (if there is any): Force Closed
    Date of occurrence: Since Early August
    Number of occurrence (How many time did you experience the crash): 2-3 times esp with auto attack

  • Avatar
    Andy

    iOS 7.0.4
    iPad air
    Vortex
    Unexpected errors/insufficient energy
    8/28/14
    1
    Lost 50 energy after error

  • Avatar
    Lucas Brahmantya

    OS: Android 4.4.2
    Device: Samsung Galaxy Note 3
    Crash:After arena battle,Quest or sometimes browsing through the game
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena disappear from vortex
    Number of occurrence : a lotttttt almost everytime

  • Avatar
    Azam Khan

    This my second time requesting for someone to check my ticket number:790443, My query is regarding Missing units after doing the Enchanted Paradise Event for Idols, Nymphs etc where i lost about 4 units due to an "unexpected Error".

    Which are 2 Dark Idol, 1 Earth Idol & 1 Lightning or Water Idol(not entirely sure which one, it should be on the original ticket which was closed without resolution.

    Crash experience happened all day yesterday, either during or after an event e.g. paraside event for idols etc, metal parade, and during normal quests.

    My Player ID:4592930063.

    Thanks....

  • Avatar
    Reynaldi Yusmita

    OS : iOS 7
    Device : iPhone 4
    everything that involve tesla *6 form
    no message, just crash
    a few hours ago when i evolved tesla
    4 times, (all attempt to click on tesla)

  • Avatar
    Shaunasunshine

    Android
    Samsung Galaxy S3
    The arena home screen after winning an arena battle
    No error message, game freezes
    Almost every time since yesterday (Aug. 27th), approximately 5

  • Avatar
    Kou Lo
    Platform/OS: IOS
    Device: Iphone 4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash-Viewing Ice Fortress Oulu, Adding Ice Fortress Oulu to Main team
    Error Message (if there is any)-None, unable to log in for 2 days now, stuck at loading screen.
    Date of occurrence-August 25-28, 2014
    Number of occurrence (How many time did you experience the crash)-Numerous, now unable to log in-stuck at loading screen and crashes.
    
  • Avatar
    Ddohlstrom

    Platform / OS : Android 4.4.2
    Device : Samsung Galaxy Note 3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or Quest. Often when returning to town
    Error Message : None game simply closes
    Date of occurrence: Last few days have been the worst started 8/25 isg
    Number of occurrence : 20+ and counting

  • Avatar
    Yohan Winata Nugroho

    Platform / OS : iOS / OS 7.1.2
    Device : Iphone 4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Evolving my Tesla the game crashed. log in once again and every time touch my newly evolved Oulu the game always crashed. After swapped mono water as my main squad WITH Oulu in it as main leader. cant login at all.
    Error Message : No Message, the game just crashed after Loading text vanished.
    Date of occurrence: 26August after Oulu can be evolved
    Number of occurrence : many times

  • Avatar
    Cedric Chan

    Platform/OS: Android 4.4.3
    Device: Nexus 7 2013
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battles or During Quests
    Error Message (if there is any): Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Daily
    Number of occurrence (How many time did you experience the crash)

  • Avatar
    Hansen Darmawan
    Platform/OS  : android 4.4.2
    Device : samsung galaxy note 3 
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : after arena
    Error Message : Unfortunately, Brave Frontier has stopped
    Date of occurrence : every after arena
    Number of occurrence : every after arena
    
  • Avatar
    Nunchucka28

    LG G Pad 8.3
    Android 4.4.2
    After Arena, fusions, after synthesizing many items and trying to exit.
    During quest (I eventually had to clear cache and lose my energy and progress in the quest because it would not open without crashing)
    Error Message: Unfortunately, Brave Frontier has stopped
    Date of Occurence: Everyday since August 26th
    Number of Occurences: 5 or more per day

  • Avatar
    Patrick Cernuto

    LG Optimus
    Android 4.0.4
    After arena battle or finishing quest.
    No error message just crash.
    Randomly for a long time but more frequently as of late.

    Player id 0946952797

  • Avatar
    Rianne Lin

    Android 4.1 jellybean
    Tablet
    Screen is stuck on 'connecting' then sudden connection error but i have updated the game and reinstall it countless since this orning

  • Avatar
    Travis Li

    Platform / OS : Android 4.1.2
    Device : LG Optimus L9 (P769)
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: When an arena match starts, after an arena match ends, during quests.
    Error Message : Occasionally says "Brave Frontier has stopped." Most of the time, it blinks 3 times then crashes and puts me to my home screen.
    Date of occurrence: 8/26/14 to 8/28/14
    Number of occurrence : About 40 times so far.

  • Avatar
    Scott Terrell

    Android
    Galaxy Tab 2 7.0
    Ice fortress oulu causes crash
    No error message
    Every time I try to log in after loading just crashes

  • Avatar
    Rokawa K

    Samsung S3
    Crash every single time I play Arena battles or during vortex.

  • Avatar
    Patrick Chen

    Platform/OS: Android 2.3
    Device: LG L9
    Specific Feature: After and DURING Arena Battle
    Error Message: Either completely closes out, or says "Unfortunately Brave Frontier has stopped"
    Date of occurrence: Every day ever since the Thunder Vortex was removed
    Number of occurrences: Over 6 times a day. Crashes constantly while in the Arena, so my ABP is at risk as well as my W/LR.

  • Avatar
    Juan Carlos

    Android 4.2
    Motorola d3
    Arena Battle
    Crash and force closed
    2 times

  • Avatar
    Gilgamesh Tublood

    OS: Android
    Device: LG GK F220K
    Crash: 1 time while doing Arena Battle, countless times after an arena battle, 1 time after a jewel parade battle.
    Error Message: None
    Date of Occurrence: Since the Thunder Vortex Arena is out
    Number of Occurrences: Cant even remember

  • Avatar
    Chris Slashdraw Adam

    OS and Firmware: Android 4.2.2
    Device: Alcatel One Touch Idol Mini (aka OT 6012X)
    - Arena: Frequently crashes after an arena match
    Error Message: None
    1.1.19 patch - till now
    Occurrence number: Several

  • Avatar
    Anggoro Satrio Bimantoro

    Platform: Android
    Device: samsung galaxy s4
    When winning a battle in arena
    "Unfortunately brave frontier has stopped"
    Everytime,since 27 august

  • Avatar
    Ivaan Srarudiandi

    OS : Android 4.4.4
    device ; sony xperia z1
    maps/place = miracle totem vortex, mostly all quest and arena
    error message : unfortunately, brave frontier has stopped working
    date : last 3 days or maybe when server issue ( thunder arena vortex )
    number of occurrence : often

  • Avatar
    Chew Cheng york

    Platform/OS: Andriod Kit kat 4.4.2
    Device : Xperia Z2
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    After arena and during quest
    Error Message (if there is any):Unfortunately, Brave frontier has stopped
    Date of occurrence. After the Thunder vortex was removed
    Number of occurrence (How many time did you experience the crash): almost every activity/quest/arena i did, it just crashed.

  • Avatar
    Amor Aguilera

    Android KitKat 4.4.4.
    LG G2
    ID 53434942
    Name obito
    During quest or arena battle
    Unexpected error occur
    Most of the time
    Countless

  • Avatar
    Mbzdyra96

    Platform / OS : Android 4.4.2
    Device : LG L7 II
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Quest, reward screen
    Error Message : black screen just turning off
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Like half quests

  • Avatar
    Kaddawk14

    Hello brave frontier team, I have played your game on the iOS and the problem that the last team it crashed I lost all my data when I was evolving one my units. On a side note I like to suggest you do something the arena because way your team gets randomly set with opponents that are stronger than is unfair.

  • Avatar
    andy

    100% crashes after entering water parade, i cant even pass 1st round, wasted a metal key and 1 gem for naught..

    Device : IOS4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : water parade
    Error Message (if there is any) : none jus crash
    Date of occurrence : 8/28/2014
    Number of occurrence : 10x at least [everytime i enter water parade AND relaunching device]

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