[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Steven Rudy Sudarwan

    Android 4.4.2
    Sony Xperia Z
    Arena Battle
    Crash and force closed
    occasionally happened since 26/08/2014
    approx. 4-5 timed daily

  • Avatar
    Ribut Santuso

    i cant login all day always crush after apears loading in my phone ( android ) .

  • Avatar
    Ming Jie Loh

    Platform/OS: Android 4.3
    Device: Oppo Find 7
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    1. Town: after crafting many items such as cures etc, then going back to Town screen, it crashes.
    2. After the choosing the box for Daily Login Bonus, I chose "Claim", then the phone crashes.
    Error Message (if there is any): Unfortunately, Brave Frontier has stopped
    Date of occurrence: Been for awhile (1 month plus?). Everytime I craft items. I avoid the crash by after crafting one type of items, I go back to Town screen to kinda "save the game". The last occurrence (crafting) was Wednesday, 27 August 2014 830pm (GMT+8). I can't remember the last occurrence for the daily login reward crashes.
    Number of occurrence (How many time did you experience the crash): more than 10 times

  • Avatar
    4baziz

    Platform : android 4.2.2
    Devices : lenovo 316i (my devices) lenovo 396i (my brother devices - both crash on the same point or same condition)
    Error time : when you finished duel in arena
    How much error : several
    Error message : nothing, the game closed without message

  • Avatar
    Ribut Santuso

    try with other phone still have problem . and my try my friend acount in my phone and he can play it just my acaount cant login

  • Avatar
    Ribut Santuso

    last night i am still can play it

  • Avatar
    Maximilianus Darmadi

    Android
    Sony experia sp
    Occur when in the middle of battle or after play arena
    Error message: an unexpected error has occured
    Since a week or two weeks ago
    Around 4-5 times a day

  • Avatar
    Ah Lum

    Platform/OS : Android 4.2.1
    Device : Lenovo P780
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : After Arena Battle or During Quest.
    Error Message (if there is any) : no message
    Date of occurrence : About 26th of August
    Number of occurrence (How many time did you experience the crash) : Many times, lost count

  • Avatar
    Truong Nguyen

    Platform/OS: Android 4.4.2 - Using Amazon Store version
    Device: Samsung Galaxy Note 2
    Crash: In Arena, when the battle is finished, and the next screen supposed to be adding the Arena Point. It only shows the background then the app exits itself. However, the point was still added as I checked.
    Error Message: No, event Android system do not show any error message.
    Date of occurrence: 28 Aug 2014
    Number of occurrence (How many time did you experience the crash): 3 times today.

  • Avatar
    Ako Si Green II

    Android KitKat
    Lenovo S820
    Mistral Map/Arena
    Unfortunately Brave Frontier has stopped.
    August 27, 2014
    6-8 times

  • Avatar
    Pattie Pornwasin

    Android KitKat 4.4.4.
    Sony Xperia Z1
    Quest and Arena Battle
    Error Message: unexpected error occured

  • Avatar
    Danieltwm

    Platform : Andriod 4.4.2
    Device: Samsung note 3
    Crash after Arena or Crash during auto battle.
    No error message. Game just shuts down
    Date of occurrence: after yesterday's patch
    Number of Occurrence: Too many to count.

  • Avatar
    Sally Tran

    Platorm/OS: Android 4.3
    Device: Samsung Galaxy S4
    Specific Unit/Map/Item/Feature/etc: Arena - when finding opponents/after battle
    Error Message: Unfortunately, Brave Frontier has stopped
    Date of Occurrence: Ever since game got updated from play store - 24 August
    Number of Occurrence: Lost count

  • Avatar
    Gigih Gunawan

    Platform / OS : Android 4.4.2
    Device : LG G2 mini
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or During Quest.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Many many times. Thx gumi

  • Avatar
    eirik austrått

    Samsung Galaxy S4
    Android
    Can't Access Friend Request
    Brave Frontier RPG have stopped working
    Started wednesday 27.08.2014
    Every time i try to enter Friend Request

  • Avatar
    Gabriel John

    Android KitKat 4.4.2
    Samsung Galaxy Tab S 8.4
    After Arena Battle or During Quest
    Error Message : Unfortunately, Brave Frontier has stopped
    Ever since that thunder vortex arena arrived
    Tons already lost count

  • Avatar
    Smhurley4

    Android 4.4.2
    Galaxy S3
    After Arena, Vortex Match Finishes
    Unfortunately, Brave Frontier has stopped
    Once every 2 Matches

  • Avatar
    Ber N Ard

    OS: android jellybean
    Device: samsung s3 mini
    experience crash: after arena battle
    error message: none, game just quits and brings me back to home screen
    occurence: a few days ago
    number of occurence: i think 5

  • Avatar
    Antonio De La Rosa

    Player id 3063814458
    On mine whenever I make more potions like cure high cure areis flute if I make more than 50 potions the game crashes and I have to remake all my items over and over

  • Avatar
    Aditya Pasha Muhammad

    ID:7266331231
    Sony experia M
    Android 4.1.2
    Error message,some crash to hero names
    BB become japanese,and glitch text like Name_6660_eve
    i cant see elecktrick showdown in my vorteks

  • Avatar
    Sky Khor

    android 4.1.2
    asus phonepad k004
    after quest
    since thunder vortex arena start
    about 5 times each days

  • Avatar
    Frederick Sawada

    platform/os : Android 4.3
    device : samsung galaxy grand
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: when using synthesis at town,, then blank menu when i click home, and, out from the application
    date of occurace : ever since vortex arena electric showdown
    number of occurance : always

  • Avatar
    Jason Liu

    iOS 7.1.2
    iPhone 5s
    after quest or arena battle or when trying to go "Town"
    Unexpected error has occurred
    starting 26/08/14
    lost count of how many times it occurred

  • Avatar
    Indra Wijaya

    Platform / OS : Android 4.4.2
    Device : Samsung Note 2
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or During Quest.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Tons already lost count.

  • Avatar
    มู๋เมย์หมัก บางรัก มักเกิ้ล

    Platform/OS : Android 4.1.2
    Device : Sony Xperia
    Crash : After Arena Battle or During Quest
    Error Message : None ... Crash & Back to the main screen
    Date of occurrence : Since that thunder vortex arena arrived
    Number of occurrence : Over 15 (Crash every 3 min)

  • Avatar
    Edselanderson

    Android
    Galaxy S3
    Arena
    No message just closes game
    Since Thunder Vortex Arena
    A few times a day

  • Avatar
    Fabricio Pereira Puerta

    Android
    Nexus 5
    when finish some area the game crash
    brave fontier stop
    27/08/2014
    2 times

  • Avatar
    Jaime Karaballo

    iOS
    iPhone 5
    Elemental metal parade
    08/27/2014
    Give or take, 5 times

  • Avatar
    Esteban Safatle

    Platform/OS: iOS 7
    Device: iPhone 5s
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: Game crash after the rewards are given.
    Error Message: No Message
    Date of occurrence: From two/three days ago until now
    Number of occurrence: Twice or even more a day

  • Avatar
    Critical Creed

    Platform/OS : Android 4.1.1
    Device : HTC Butterfly x920d
    Specific Unit/Map/Item/Feature/etc where you experienced the crash : Arena
    Error Message (if there is any) : No. Game just kicked me out.
    Date of occurrence : 27th - 28th August,2014
    Number of occurrence (How many time did you experience the crash) : 7

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