[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Jeffrey Guardado

    iOS 7
    Ipod Touch 5th Gen
    After Vortex Of Current Day Lv1 (Saturday Coin Vortex)
    Saturday August 30, 2:57 PM
    4th Time

    I'm pretty tired of it, I think it might have had some affect on my Rare summon too but whatever, please fix, thank you

  • Avatar
    Jer Popo

    Android
    HTC Deluxe
    Arena battle - after battle when it shows damage dealt
    Crash to home screen
    About half.the time i attack in arena

  • Avatar
    Boonpa Xiong

    Platform/OS
    - iOS 7.1.2
    Device
    - iPhone5
    Specific Unit/Map/Item/Feature/etc where you experienced the crash
    - was just during quest when "Auto Battle" was on
    - found out that if a unit that won't let you use its BB skill from swipe is forced to use its BB skill from "Auto" is turned on, the game will crash (usually first slot unit or friend unit won't BB from swipe)
    - as stated before, was just from "Auto Battle" but now it crashes after Arena fights and after Completion of Quests
    Error Message (if there is any)
    - no message, just freeze and crash
    Date of occurrence
    - since the removal of "Lightning Arena Vortex"/after the huge server issue
    Number of occurrence (How many time did you experience the crash)
    - roughly 5-10 times a day depending on how frequent I log on to play

  • Avatar
    Aaron Simmons

    Android 4.4 kitkat
    LG Optimus L90
    During arena and during quest
    Unfortunately brave frontier has stoppeEver since thunder event arrived
    Over 100 times not joking at all its bad

  • Avatar
    Mike Shu 87

    Samsung Galaxy S4
    Android
    While Doing Quest
    Spam SBB with 3 Douglas.. Force Closed.. can't log back unless reinstall the game
    COUNTLESS TIME! WASTING MANY ENERGY AND GEMS

  • Avatar
    Phanberry

    It would be nice to get an ETA...THAT is the LEAST you could do..a portion of your user base can't play the game and you have gone silent for a week now...myself and others beginning to question why we spend money on this game...we have missed all the events other players have got to do..SMP...evo mat dungeons..this is getting really old...really fast

  • Avatar
    Sonny

    Hi,
    It's been a day since I updated BF version to 1.1.20 from play store and until now I don't experience crashes again within a day.

  • Avatar
    Raymond Lim

    Platform/OS: Android 4.4.2
    Device: Samsung Galaxy Note 3 SM-N9005, using Amazon vers app.
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After arena or After quest during quest completion screen
    Error Message (if there is any): unfortunate, brave frontier has stopped.
    Date of occurrence: Ever since the latest update.
    Number of occurrence (How many time did you experience the crash): every single day, at least 10times a day

  • Avatar
    Abdul Fattah

    Platform : Android 4.2.2

    Device : Samsung Galaxy Tab 3

    Where : After Quest, After Vortex, See items. ( Almost the place )

    Error Message : No. Just Crash n stopped.

    Date : 5-6 days before.

    Numbers : Almost every time i open my BF.

    Please2 fix it.

  • Avatar
    waa21

    Android
    Samsungs3
    Quest lightning forest zaljiba stage 8-8
    Always crash & stopped
    Since 1 week ago
    6times
    Please fix it..its waste my energy

  • Avatar
    Marc Hong

    Android jellybean
    Thl w100
    Forest of the nymphs (most recent) other quests and vortex, also crashes even in idle mode
    No error message, just simply crashes and then restarts
    Started eversince the last mahor update
    Already had a couple of crashes just this very day

  • Avatar
    Lorenz Dominic Llanes Sorisantos

    LG G3
    Does not tell me an error has occurred it just crashes.
    Happens on the middle of battle
    Lost count but more than 6 times a day

  • Avatar
    Joseph 03 29

    Platform / OS : Android 4.4.3
    Device : LG G PAD 7.0
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: During quest, on mare's mission most of the times.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : When it happens once, i can not enter to the game, it keeps sainy the error message :/

  • Avatar
    Alvin Kwardi
    Platform/OS: android 4.4.3
    Device: xperia Z2
    Specific Unit/Map/Item/Feature/etc where you experienced the crash:
    

    After Quest, Vortex, after pressing MP (my energy got drained God damn it!)
    Error Message (if there is any): Unfortunately, Brave Frontier has stopped.
    Date of occurrence: After thunder vortex
    Number of occurrence: 10-20 a day. it crashes 3-5 times after the initial crashes before I can access BF again.

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