[Advisory] Recent Brave Frontier Game Crashes

gumi Support Team -

Attention Summoners,

We are currently aware that some of you guys are experiencing some crashes during gameplay within the last 24 hour time period. In line with this, we would like to inform and assure all of you that the Brave Frontier Global Team is already looking into the situation and looking for a fix at the soonest possible time. Rest assured that we are working round-the-clock to address the issue so all of you can return to your uninterrupted gaming experience in Brave Frontier.

Aside from that, we would like to gather information so we can easily determine the cause of the problem. For those who have experienced game crashes please send us the following details using the comment section below;

  • Platform/OS
  • Device
  • Specific Unit/Map/Item/Feature/etc where you experienced the crash
  • Error Message (if there is any)
  • Date of occurrence
  • Number of occurrence (How many time did you experience the crash)

 

Update as of 2014-09-02

We will be closing down the comment section now. Thanks for the generous feedback that you gave us, it is truly much appreciated. Fix will be available soon with an update. Thank you.

Have more questions? Submit a request

Comments

  • Avatar
    Seklihermantaputra

    xperia M, can't change player info. ty

  • Avatar
    Rkdtjsdnd67

    Android
    Samsung Galaxy 4s
    When using bb/sbb
    "Unfortunately, Brave Frontier has stopped."
    Everyday unless i avoid using bb/sbb
    Lost count

  • Avatar
    Amira Kushairi

    Android KitKat 4.4.4.
    Sony Xperia Z1
    During quest or arena battle
    Unexpected error occur
    Most of the time
    Countless

  • Avatar
    Bene 985

    OS:
    Device: Galaxy Notes 2
    Crash after Arena winning or losing
    Error Message: unexpected error occured
    Date: today
    Number of occurence: 5 times

  • Avatar
    Freddy Supratman

    the crashes happen randomly, but it often happens when we finished some quest or arena

  • Avatar
    Felix Chua

    Android, Samsung Note 3, After every match in arena it crash, brave frontier is not responding. TY

  • Avatar
    Brionesjulius

    Android
    Xiaomi Mi3
    Quest and Arena Battle
    Unfortunately, Brave Frontier has stopped.
    After the release of Electric Event, it happens most of the time.
    Lost count also.

  • Avatar
    komjana

    ios
    iphone 4
    I can't play my id as i was starting to play up to a black screen , and hangs out tell me how can i solve it ?
    I tried delecting and install again and again pls help :(
    not have
    27/08/57
    every time

  • Avatar
    Huy

    Platform/OS: iOS
    Device: iPhone 5c
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: vortex maps
    Error Message (if there is any): no message
    Date of occurrence: about 2 days ago to now
    Number of occurrence (How many time did you experience the crash): about 4 times

  • Avatar
    Nishant Tanwar

    Android 4.3
    Samsung S4
    Game crashes usually while calculating points after arena fight has been won or loose , and also once it crashed in arena fight while one of my unit was about to use its BB.

  • Avatar
    Edgewalker Kek

    I had a couple last night, but I think mine were kind of my own fault. I forgot that if you made too many things it could causes crashes.
    Android 4.4
    Nexus 7 2013 32GB wifi
    I made a crap ton of cure potions in one batch. Like 300+ then like 200+ when I was trying to split it up
    Unexpected Error
    August 27 about 10:00 PM Central Time
    2

  • Avatar
    Dickson Tan

    Android
    Samsung Galaxy Note 2
    Seems to receive 'Unfortunately, Brave frontier has stopped. While doing arena and quest.

  • Avatar
    WatashiWa Alan

    Android, Samsung S Advance, App closes after every arena matches, Happen since last update, more than 3 times per day.

  • Avatar
    Thanakorn Poonsingoon

    KK 4.4.3
    HTC One Max
    after end the arena (when finish calculate point and return to first arena page)
    Error Message: unexpected error occured
    Number of occurence: many times

  • Avatar
    Kurus Cara Sihat

    Android KitKat 4.4.4.
    Sony Xperia Z1
    During quest or arena battle
    Unexpected error occur
    Most of the time
    Countless

  • Avatar
    Marco Marcello

    OS = 4.3 ANDROID JELLYBEAN
    Device = Samsung galaxy S4 GT - I19500
    Mostly after arena
    Unfortunately, Brave Frontier has stopped
    26 - 28 August 2014
    More or less 10 times

  • Avatar
    Carcyfincher

    Android Jelly Bean ver. 4.2.1
    Cloudfone Thrill 530qx
    Arena and Town(right after collecting)
    no error message, screen just freezes and game restarts after a few seconds
    Started happening after the latest update
    For Arena incidents - more than 10 times
    For Town incident - once

  • Avatar
    Peter Paul Cruz

    Android
    S5
    After finishing quest or vortex
    Unexpected error
    After thunder arena was open 5x tob15x

  • Avatar
    Geoffrey Pamaylaon

    Android
    Samsung S duos 2
    After quests and arena
    None
    Today
    3-4(not sure)

  • Avatar
    Jayson Salvatiera Vasquez

    Platform: Android
    Device: Samsung Galaxy 3
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After arena usually crashes.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arrived.
    Number of occurrence : TONS ALREADY LOST COUNT.

  • Avatar
    Pangan Kairo

    Android
    Samsung Galaxy Note 3
    Arena
    Brave Frontier has stopped
    Most of the time after a match at arena
    Lost count

  • Avatar
    Midthraan Gunasegaran

    android HTC one (M7)

    during arena

    just crashes

    happened on the 26th of August

  • Avatar
    John Paul Ngo Tapanan

    Android 4.1.2
    Sony Experia M
    active one activity., arena or quest; viewing farm or fusion
    most of time
    10times or more a day

  • Avatar
    Rifky Adhlan Nomaden

    IOS 7
    Ipad 2
    Arena battle
    Sudden crash and force closed
    28 August 2014
    when entering into arena battle and find the opponents

  • Avatar
    Ooi Yao De

    OS: iOS 7
    Device: iPhone 5

    Specific Map/Features: At Morgan, sometimes in arenas

    No error message

    Date of occurrence: 27/8/2014 and 28/8/2014

    Number of Occurrence: more than 6 times

  • Avatar
    Tony NuEn

    Sony xperia z2
    andoid jelly 4.4.2
    Problem crashes when loading into game. Then exits

  • Avatar
    Terrance Lau

    Ios 7.1.2
    ipad mini 2
    can't open brave frontier after 5-6 hours of the vortex electric error

  • Avatar
    Law Ibarrientos

    Android 9.1.A.0490
    Sony Xperia V LTi25
    After Arena battles
    Everyday when I battle in the Arena

  • Avatar
    kensuke

    Galaxy Note 3
    Android 4.4.2
    Arena Battle
    Crash and force closed
    28/08/14
    4 - 5 times a day.

  • Avatar
    Antonius Henry Setiawan

    Platform / OS : Android 4.4.2
    Device : Samsung Galaxy S4
    Specific Unit/Map/Item/Feature/etc where you experienced the crash: After Arena Battle or During Quest.
    Error Message : Unfortunately, Brave Frontier has stopped.
    Date of occurrence: Ever since that thunder vortex arena arrived.
    Number of occurrence : Tons already lost count.

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