I lost my account and reverted to level 1, what should I do?

gumi Support Team -

If you ever find yourself in this position and lost your account, do not worry we can always do something about it. But, before you send us your concern check first if your account is already linked to your personal Facebook account before the said unfortunate event happened. If the answer is yes, then please do read this article on how you can recover your account by yourself. Click or tap to read the said article Here.

If you are using a Guest account and/or already tried the procedure in the linked article above, now is the time that you should send us your concern.

Go to this link if you do not know how to send us your concern, How to send a report.

We will be needing the exact information of your concerns and the following details;

  1. Email address of your Facebook account used to link in the game.
  2. Name
  3. Country/Region/Territory
  4. Account Level
  5. Quantity of remaining Diamonds**
  6. Quantity of remaining Coins**
  7. VIP Status
  8. Receipts of Purchase/s**

Legend: **These details are used for further verification of your account and if readily available.

Have more questions? Submit a request


Back to Top

Powered by Zendesk