How to Report or provide Feedback?

gumi Support Team -

You can send us your report or feedback by using your mobile or desktop;

Game Support Page via Browser

1. Visit this link in your browser: https://www.gumisupport.com/hc/en-us
2. Click or Tap the Submit a request button in the upper right part of the site.

3. Fill up the needed information in the form. Please see actual screenshot below for reference.

4. Do not forget to attach some images or a screenshot related to your concern (if you have any) before sending it to us. It might help us resolve your concern faster.
5. Click Submit after filling up the complete details.

Via App or In-Game Contact Us Option

1. Open Slots Reel Frontier
2. Touch/Open the Menu Button which is located in the upper left corner of the screen. Please Menu Button in red box

3. Upon opening, find the FAQ/SUPPORT option in the Menu. Then touch it to open.

 4. After opening, you will see the FAQ/SUPPORT page and see a big Contact Us button below the page. Touch it to open.
5. After that you will now be brought to the in-game Game Support page. This is where you can send us your concern. The said page should look like this.

6. Don't forget to fill-in the right and exact details of your concern before hitting send.

REMINDER:

Via Browser:

You will be receiving our reply from the e-mail address that you have given in the web form, so be sure that your e-mail is both active and yours.

Via In-game

The reply will be sent to your in-game inbox, so be sure to check it from time to time so we can keep you updated with your concern.

Have more questions? Submit a request

Comments

Back to Top

Talk to us(premium users)
Powered by Zendesk