Is there a way to use gems from the Bonus Balance before gems in the Paid Balance? gumi Support Team - February 05, 2018 10:13 No, currently our system only allows Paid Balance gems to be used before Bonus Balance gems. Have more questions? Submit a request Comments Aek Thongkwang February 05, 2018 10:13 No Related articles I recently purchased Gems but it did not reflect in my account. What happened? Can we merge the two categories of gems to perform a single purchase / transaction / summon? (For example, a summon costs 5 gems but I only have 2 gems from my Bonus Balance, and the other 3 will be coming from the Paid Balance.) I have made in-app purchases in the past. Why is my Paid Balance showing that I have 0 gems?