I have made in-app purchases in the past. Why is my Paid Balance showing that I have 0 gems?

gumi Support Team -

Paid gems will be consumed first during any in-game transaction that uses gems. If you are unsure about your recent gem transaction history, please contact us through this LINK.

Have more questions? Submit a request

Comments

  • Avatar
    Usman Mangarun

    I bought a an antieku bundle 2 but it did not appear on my present box.

  • Avatar
    Devin Oey

    I buy anteiku bundle and super bundle but i dont get the gift why ?

  • Avatar
    Tydus Vue

    I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺

  • Avatar
    Tydus Vue

    I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺

  • Avatar
    Tydus Vue

    I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺

  • Avatar
    Devin Oey

    I just bought 2 box bundle and i dont get in the present box why please answer 😭

  • Avatar
    Muhammad Nur Noval

    I just bought 2 box bundle and i dont get in the present box why please answer

  • Avatar
    Muhammad Nur Noval

    I just bought 1 box bundle and i dont get in the present box why please answer

  • Avatar
    Brandon Walker

    I purchased the Anniversary Subscription, was charged, as I have the reciept, and recieved none of the rewards. :(

  • Avatar
    Brandon Walker

    They really need to have a better support system. This is ridiculous.

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