Paid gems will be consumed first during any in-game transaction that uses gems. If you are unsure about your recent gem transaction history, please contact us through this LINK.
I have made in-app purchases in the past. Why is my Paid Balance showing that I have 0 gems?
gumi Support Team -
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I bought a an antieku bundle 2 but it did not appear on my present box.
I buy anteiku bundle and super bundle but i dont get the gift why ?
I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺
I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺
I bought an anteiku bundle 2 box and showed an error code: 999. I never received my bundle 🥺
I just bought 2 box bundle and i dont get in the present box why please answer 😭
I just bought 2 box bundle and i dont get in the present box why please answer
I just bought 1 box bundle and i dont get in the present box why please answer
I purchased the Anniversary Subscription, was charged, as I have the reciept, and recieved none of the rewards. :(
They really need to have a better support system. This is ridiculous.
Yes I recently bought one of the new bundles and I was supposed to receive 6mil zen and 2.5karma and didn’t receive anything