I received some gems from Summon Ticket Bundle purchase in my present box, why are my gems not counted in Paid Balance? gumi Support Team - January 10, 2018 03:14 Gems acquired from Summon Ticket Bundle are considered as Bonus Gems that will be attributed to Bonus Balance. To know more about Bonus Gems, kindly refer to this LINK. Have more questions? Submit a request Comments Related articles I recently purchased Gems but it did not reflect in my account. What happened? What is "Bonus Gems"? What are Challenges and how do I participate? I lost my account! I did not get my rewards because of crash, what to do?