I received some gems from Summon Ticket Bundle purchase in my present box, why are my gems not counted in Paid Balance? gumi Support Team - January 10, 2018 03:14 Gems acquired from Summon Ticket Bundle are considered as Bonus Gems that will be attributed to Bonus Balance. To know more about Bonus Gems, kindly refer to this LINK. Have more questions? Submit a request Comments Related articles What is "Bonus Gems"? I recently purchased Gems but it did not reflect in my account. What happened? I have made in-app purchases in the past. Why is my Paid Balance showing that I have 0 gems? Unacceptable Gift Exists / Max capacity What are Challenges and how do I participate?